Comcast embarrassed by customer service call personnel, audio record gets viral +Audio #Comcast

Comcast is known as the largest cable company in the United States. This incident between a customer service call personnel and a subscriber for almost a decade wanting to cancel his account is just hellish.

Comcast service disconnection

It sure is a great thing to have your phone transaction done smoothly but with the succeeding conversation, your day will surely sink into a ruin.

Ryan Block (The caller and Comcast service user) uploaded an audio record of his call with a Comcast customer service call personnel. Here's a description written by him, along with the audio file he uploaded on Soundcloud:
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. ...
This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question — it was clear the only sufficient answer was 'Okay, please don't disconnect our service after all').
Listen to the controversial audio file:


Comcast, in an official statement said, it is sorry for what its employee did:
The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.
Kudos to Mr. Block for keeping his cool during the whole stretch of the phone conversation. He could have burst in anger but he stayed composed, yet persistent with his rights.

"That rep is so fired", said one of the commenters in the audio file published on Soundcloud.

Comcast service disconnection call audio recording goes viral

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