Insect found tucked in Gardenia loaf bread: Consumer writes an open letter

A case of an insect found tucked in a Gardenia loaf bread broke out on July 6, 2014 from a consumer, freelance model Wilonah Chan.

Gardenia bread with insect

Unable to find Gardenia's email address, Chan decided to take on Facebook to share her disappointment over what she has just discovered in her supposed meal. She made an open letter, which reads:
I'm a loyal consumer of your product for so many years already and I love your loaf bread, really. However, I would like to express my DISGUST when I saw this unknown insect embedded in one of the slices. I am providing photos as proof that this have happened inside your factory, there is no way that I planted this and I have no reason to do that. All I want is to enjoy my breakfast. Honestly, I'm devastated that I might have eaten the other half of the insect's wings because it's obviously cut by the machine together with the bread.
Back in college, we went to your production plant as part of our field trip. I was amazed knowing that you are ISO certified as well. I can't believe that your QA overlooked this. I've been trying to call your hotline but maybe you relied on your operator system too much or probably because it's a Sunday and no one's in the office today.
I am more than willing to send you this particular slice of bread so you could see for yourself. I cannot find any email address to send you photos in better quality than this photo collage. I just used iPhone BTW, but I did my best to take clear shots.
I am writing this to also share awareness to other consumers that by any chance they experience the same incident, they might want to speak up as well. I know this might cause a bad publicity to your brand but such customer complaint will surely improve the business itself.
And to everyone who's reading this right now, some of you will surely bash me for this but it really won't help. It was NOT YOU who ALMOST ate an insect for breakfast. I'm just disappointed, thank you for your utmost understanding. 
Knowing the reach and power of social media, Chan's status update caught people's attention, and it spread like wildfire.

Wilonah received bashing, nevertheless. Some said she just wanted attention and fame. She refuted the accusations with the message below:
For the record, once and for all, I did not post that open letter for FAME. That's for consumer awareness at dahil din dyan kaya ako na-contact ng Gardenia because I tried to call them before posting it but no luck.
Moreover, as per further information from her, Gardenia seem to have found out about the 'insect in Gardenia bread' issue, hence she was contacted via Twitter. This was one of Wilonah's Facebook updates following her open letter.




According to Dailypedia, Wilonah was asked if she is still willing to buy Gardenia product again, to which she answered:
Yup, would still buy Gardenia.
To wrap things up, things might have settled very well between Ms. Chan and Gardenia. Some 20 hours ago as of this posting, Chan posted this photo on her Facebook:



How about you? Did you have any issues involving Gardenia products, or loaf bread in particular?

What are your thoughts on this incident?

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