Pizza Hut Singapore customer complains over 'Pink Fat Lady' note on her take out receipt

What if you found your Pizza  take out claim receipt with a note "Pink Fat Lady" written on it?

Pizza Hut Singapore Pink Fat lady

A customer of Pizza Hut in Mukit Merah, Singapore, identified only on Facebook as "Aili Si" aired a rant by posting the image below on the pizza chain's Facebook page. The stub described her as the "Pink Fat Lady".

Pizza Hut Singapore Pink Fat lady on receipt

Si captioned her message with "I don’t think it is nice of your staff to describe me as such on my receipt… As a customer I definitely hope to be treated with basic respect deserved by any others. I hope to receive an apology from the staff and Pizza Hut."

"Just feel insulted. What's wrong being plus size? I'm a customer and I pay for my pizza! Not that I'm get it for free!", Si added.

Pizza Hut Singapore caught up with the customer's complaint and said, what happened definitely "rocked" them "in their seats".

"That should not have happened at all and we feel that we cannot begin to appropriately apologise to you at this point, but we are, indeed, sorry for this...Our team is keen on finding out further details of this incident in order to launch an investigation.", Pizza Hut Singapore continued.

As the management implied it does condone such kind of behaviors towards their customers, they are now trying to contact the complainant to issue an apology, Strait Times reported on Tuesday (Oct. 14).

"We do not condone behaviour or actions that offend people...We will take corrective measures to continuously improve our standards and consistency in our service and hospitality.", Pizza Hut Singapore's senior marketing director Juliana Lim told news outlets.

15 hours ago, this was posted on Pizza Hut Singapore's Official Facebook page:
Pizza Hut Singapore would like to apologize unreservedly to Ms Aili Si for a recent incident that took place on 12 Oct 2014 at 6.01pm. This incident goes against our corporate values and we do not condone behaviour or actions that offend people. 
We are currently investigating this matter. 
We deeply regret that such an incident has occurred and are attempting to contact Ms Si to personally express our sincere apologies. 
We will take corrective measures to continuously improve our standards and consistency in our service and hospitality. 
Sincerely,
The management and staff of Pizza Hut Singapore.
Pizza Hut Singapore Pink Fat lady apology

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